Ambulance Services ER 24

Who should I call for ambulance services?
ER 24 is the TopMed's Preferred Provider for any ambulance services. If services are not rendered by (or through the intervention of) ER 24, benefits will be limited to a specified maximum (please refer to the Benefit Guide for details).

How do I contact ER 24?
For access to the Assistance Hotline or to request medical emergency transport, phone 084 124.
For claims enquiries, you can phone 0861 084 124.

How much time do I have to inform ER 24 that I have made use of another ambulance service as a result of an emergency?
In the event of an emergency, you should inform ER 24 within 24 hours of the date on which the service was rendered to qualify for unlimited benefits.
Note: The services of ER 24 are only available in the RSA, Swaziland and Lesotho.

What services does the Assistance Hotline offer?
• General Medical Advice
• Poison Advice
• Suicide Hotline
• Substance Abuse and Misuse Advice
• Generic Medication Advice
• Medical Referrals
• Child Abuse
• Rape Counseling
• Bereavement Counseling
• Trauma Advice and Counseling
• HIV/Aids Information and Counseling