Downloadable pdf guide for everything Topmed members need to knowDownload
A guide on how and where to submit claims for paymentLearn More
Find out what chronic conditions your option covers, as well as view the formulary for each condition. To view the […]Learn More
Find out what the signs and symptoms of Depression are and what benefits the programme offers.Learn More
Find out more about the benefits of the Lifestyle programme and how to register.Learn More
Overview and benefits of the programme and how to register.Learn More
Benefit overview of the Oncology Programme and how to register for benefits.Learn More
Diabetes can be managed and our programme will help you to do so, Find out more about the benefits of the programme.Learn More
Understand how and when to register for the TopBaby Maternity Programme in order to access this benefit.Learn More
Topmed members can choose between a courier pharmacy or a network pharmacy. Login to find a pharmacy close to you or contact our Client Services Department on 0860 002 158 for assistance.
Please login to access a list of DSP GPs & specialists or contact our Client Services Department on 0860 002 158 for assistance
Please login to access the Hospital Network list or contact our Client Services Department on 0860 002 158 for assistance.
The following table illustrates how to log a telephonic or email query, problem or complaint in the most effective manner.
Claims payment and accounts
Designated Service Provider
Protocol for PMB
Investigation and Procedures
Operations Manager: 0860 00 21 58
Administrator’s Chief Executive Officer: 0860 00 21 58
Disputes and complaints may also be posted to queries / complaints at Topmed, P.O.Box 1462, Durban, 4000 or via email to email@example.com. It is important to follow the process depicted above as it will provide you with a response in the shortest possible time.
Should you feel that your concerns are not being addressed, you may also contact the Principal Officer at firstname.lastname@example.org.
If your issues are not resolved through the above process, members may also appeal via the Council for Medical Schemes on email@example.com.